Legal
Privacy Policy
Last updated: [DATE TO BE CONFIRMED]
Who we are
This website is operated by DH Works ([LEGAL NAME / TRADING STATUS TO BE CONFIRMED]), a property maintenance and gardening business serving West Cumbria. For privacy questions email hello@dhworks.co.uk.
What we collect
When you submit a quote request we collect your name, telephone number, optional email address, town or postcode, the service you’re interested in, a description of the job, and your preferred contact method and timing. We only ask for what we need to respond to your enquiry.
How we use it
We use your details to review your enquiry, contact you about it, prepare a quote and, if you go ahead, arrange the work. We do not use enquiry details for marketing and you do not need to agree to marketing to request a quote. Our lawful basis is taking steps at your request before entering into a contract, and our legitimate interest in responding to enquiries.
Storage and third parties
Enquiries are stored securely in our website’s hosted database, provided by Lovable Cloud ([PROCESSOR DETAILS AND DATA LOCATION TO BE CONFIRMED]). Access is restricted and enquiry records are not visible to other website visitors. We do not sell your information.
How long we keep it
We keep enquiry details for [RETENTION PERIOD TO BE CONFIRMED], after which they are deleted unless we need them for an ongoing job or legal reasons.
Cookies
This website does not use advertising or analytics tracking cookies. Only technically necessary storage required for the site to function may be used. If this changes, we will ask for your consent first where required.
Your rights
Under UK data protection law you can ask to access, correct or delete your information, object to or restrict its use, and request a copy. Contact us using the details above. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).